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Patient Rights

You have the right...

…to expect high quality and reasonable access to primary health care.

…to be treated with respect, consideration and dignity.

…to have all physical examinations, interviews and discussions about your care take place privately; and to have all communications and records about your care handled confidentially.

…to the assurance of confidentiality when you approve or refuse the release of your medical information.

…to receive information about Pueblo Community Health Center’s services, care providers and organizational policies.

…to request a health care provider or to request a change of a provider subject to availability and consistent with standards of care.

…to have your pain assessed.

…to participate in all decisions involving your care and treatment, including the right to refuse any drug, procedure, test and/or treatment.

…to appoint someone to help you with care decisions if you cannot make those decisions for yourself.

…to receive information about advance directives, as well as receive help in making an advance directive.

…to voice complaints about the care provided or about the organization.

…to know the immediate and long-term financial implications of treatment alternatives, insofar as they are known.

…to know if the facility is participating in teaching programs, research and/or experimental programs.

…to have access to your medical records in accordance with Federal and State laws.

Patient Responsibilities

You have the responsibility...

…to expect high quality and reasonable access to primary health care.

...to provide accurate and complete information to the Pueblo Community Health Center’s professional staff regarding your health. This includes medications prescribed, over-the-counter products, and any allergies or sensitivities you may have.

...to treat the providers and staff of Pueblo Community Health Center with respect and consideration.

...to inform your provider about any living will, medical power of attorney, or other directive that could affect your care.

...to follow the instructions and guidelines given to you by those providing your care.

...to inform the provider or support staff if you do not understand your diagnosis or treatment plan.

...to keep Pueblo Community Health Center informed of your current insurance status, home address, and telephone number.

...to pay for services received at Pueblo Community Health Center in a timely manner.

...to keep your appointment or notify the Pueblo Community Health Center at least 24 hours in advance, if you are unable to keep your appointment.

...to inform Pueblo Community Health Center when you have a complaint or concern.

...to follow the information listed in Pueblo Community Health Center’s Patient Guide.

COVID-19 Update

Masks are still required in all PCHC facilities for staff, patients, & visitors. PCHC is now allowing 2 visitors per patient visit.

If you need information regarding testing please visit https://county.pueblo.org/public-health/covid-19-testing

Vaccination information can be found at www.vaccines.gov