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Patient Rights

You have the right...

…to expect high quality and reasonable access to primary health care.

…to be treated with respect, consideration and dignity.

…to have all physical examinations, interviews and discussions about your care take place privately; and to have all communications and records about your care handled confidentially.

…to the assurance of confidentiality when you approve or refuse the release of your medical information.

…to receive information about Pueblo Community Health Center’s services, care providers and organizational policies.

…to request a health care provider or to request a change of a provider subject to availability and consistent with standards of care.

…to have your pain assessed.

…to participate in all decisions involving your care and treatment, including the right to refuse any drug, procedure, test and/or treatment.

…to appoint someone to help you with care decisions if you cannot make those decisions for yourself.

…to receive information about advance directives, as well as receive help in making an advance directive.

…to voice complaints about the care provided or about the organization.

…to know the immediate and long-term financial implications of treatment alternatives, insofar as they are known.

…to know if the facility is participating in teaching programs, research and/or experimental programs.

…to have access to your medical records in accordance with Federal and State laws.

Please call (719) 543-8711 before coming to a clinic so we can determine how best to safely meet your needs. All patients/visitors are required to wear a mask while in any PCHC facility. The PCHC dental clinic is open and treating emergencies and providing other limited services - call (719) 564-4823 for more information. PCHC is referring patients who need a COVID-19 test to the Colorado State Fairgrounds testing site (open Monday through Saturday, 8 a.m. to 5 p.m.).